Terms of sale, Refund and Return Policy

1. General Terms and Conditions

Nicofy.com is an online marketplace. These terms apply to the contractual relationship between Nicofy.com and its customers. Additionally, products and services provided through Nicofy.com are subject to the respective service provider’s terms. Nicofy.com reserves the right to update these terms without prior notice. Orders are subject to the terms in effect at the time of the order, which can be reviewed on Nicofy.com.

Customers must be at least 18 years old to place an order through the website. Nicofy.com does not accept credit purchases (credit card, invoice, installment payments) from individuals under 18. Nicofy.com reserves the right to reject or modify an order if incorrect personal details are provided or if there is a record of credit issues.

Nicofy.com is not liable for damages caused by force majeure, which includes unforeseen circumstances beyond Nicofy.com’s control. Nicofy.com will inform customers of such circumstances as soon as possible.

By placing an order, the customer agrees to comply with all applicable local regulations regarding nicotine and tobacco product purchases. Nicofy.com is not responsible for ensuring compliance with such regulations in the customer’s country of residence.

2. Products

All products sold on Nicofy.com comply with EU safety and quality standards. Products are sold for personal use only and may not be resold. Nicofy.com reserves the right to limit the number of units purchased per customer.

3. Customer Data and Privacy

Nicofy.com welcomes both individual and corporate customers. Transactions are governed by applicable EU laws concerning consumer commerce, marketing, and advertising. Customers must provide complete contact information, including name, address, and phone number. Corporate customers must provide a contact person’s name, business ID, email, postal address, and billing address if necessary.

Customer data is stored in the Nicofy.com customer database for maintaining customer relationships. Nicofy.com and its affiliated companies may process and disclose data for legitimate purposes, such as direct marketing, in accordance with data protection laws.

More details can be found in our Privacy Policy. Customers may opt out of marketing and review their stored data by contacting Nicofy.com’s customer service in writing.

Nicofy.com uses cookies to enhance user experience, personalize recommendations, and improve services. Customers can manage cookies through their browser settings.

4. Pricing

If a pricing error is found, Nicofy.com is not obligated to sell the product at a significantly incorrect price if the error was obvious. Prices are checked at the time of order processing. If the price decreases, Nicofy.com will adjust the order accordingly. If the price increases before shipment, the original price at the time of order will apply.

Nicofy.com reserves the right to limit bulk purchases and does not sell products for resale.

5. Delivery and Import Taxes

Nicofy.com does not sell or deliver products to individuals under 18. Customers must provide their birth date when placing an order.

Orders may be delivered in multiple shipments. Orders are processed within 48 hours if all items are available. Shipments are handled by logistics partners and delivered to the designated address provided by the customer.

Customers are responsible for all import duties, taxes, and fees that may apply in the country where the order is being delivered. Nicofy.com is not responsible for any additional charges imposed by local authorities. Customers must ensure they are legally allowed to import nicotine and tobacco products into their country before placing an order.

6. Payment

All payments are processed by Rapyd Financial Network (https://www.rapyd.net/). Rapyd Financial Network facilitates transactions securely in compliance with financial regulations. For complaints regarding payments, contact Nicofy.com customer service at [email protected]

7. Refund and Return Policy

Products sold on Nicofy.com have expiration dates and cannot be resold once opened. For this reason, returns are not accepted.

Orders cannot be canceled once they have been processed and shipped. If a customer refuses a shipment, they will not be eligible for a refund.

8. Liability for Defects

Nicofy.com is not responsible for any legal consequences or financial damages if a customer deliberately violates EU laws regarding product importation.

For more information, contact [email protected]

9. Complaints

Customers must provide proof of purchase when filing a complaint. Complaints are handled in writing via email at [email protected] or by mail to Nicofy.com’s registered address.

Disputes may be referred to EU online dispute resolution (http://ec.europa.eu/consumers/odr). Legal disputes will be handled in Nicofy.com’s registered jurisdiction in Lithuania unless otherwise required by applicable EU consumer protection laws.

10. Terms of Sale

By making a purchase on Nicofy.com, customers acknowledge and accept the following terms:

• Customers confirm that they are of legal age to purchase nicotine and tobacco-related products in their country of residence.
• Customers assume full responsibility for compliance with local laws regarding nicotine product importation and possession.
• Nicofy.com is not responsible for lost or seized shipments due to customs regulations or import restrictions in the customer’s country.
• Orders cannot be modified once placed. Customers should carefully review their orders before submitting them.
• Products are sold as-is and Nicofy.com does not guarantee the availability of specific products in the future.
• Nicofy.com reserves the right to cancel orders if fraudulent activity is suspected.